February 17, 2011

Road Hazard

A good user interface is one that you take for granted. Consider, for example, the automobile. When you step into an unfamiliar car, the gas pedal is on the right, the brake pedal on the left, and you turn the wheel in the direction you wish to travel. Do you need to think about it? No. You insert the key into the ignition, put your foot on the brake, turn the key to start the engine, put it into gear, and drive away. Simple.

Unless the car is a Prius. Then, it is ... well, complicated.

Whatever would possess me to drive a Prius? Needless to say, this car is not on my short list.

I needed to run a daytime errand, and I did not drive to work. In this case, I could borrow a car: The Toyota Prius.

I have been a driver for quite some time. Various makes and models. American, British, German, Italian, Japanese, and Swedish. Manual transmission? I prefer it. Put me behind the wheel of a Trabant, and I'm told I wouldn't know what to do. The Prius? Not without reviewing my notes.

There is no key. Look for a little cubbyhole in the dash, insert the plastic not-a-key-fob into that slot.

The brake pedal is in the right place. [Whew]. Put your right foot there. [Normal.]

The parking brake is operated by a pedal on the far left; press that down with your left foot to release it. [This style of parking brake is still manufactured?]

The "shift" lever is in the middle position, which appears to be Neutral.

Press the Power button. Various elements on the dashboard light up. Adjust the mirrors. [Can you say, limited rear view?]

Move the "shift" lever to the "D" position (Drive). It snaps back to the center. [Huh?] Do not be misled by the position of the lever; the car is now in gear.

Or maybe not. You need to press the Power button once, maybe twice.[Huh?] Doesn't that mean you're turning it off? Maybe. Maybe not.

The gas pedal is in the right place. The steering wheel behaves as expected. Drive.

Uh oh. The heat is set to some high temperature and the fans are blowing full blast. Reach for the knob.

There is no knob. No buttons. No lever to slide. No apparent controls of any kind.

While stopped at the first traffic light, study the dash more closely. The display screen is flanked on both sides by rectangular buttons. Press Climate. The display switches to a busy array of icons to control the fans and temperature. The display is a touch screen? Were the designers out of their minds? If the windshield fogs up, do they expect me to pull over and stop the car first, or just stop watching the road to play this little video game?

Pull into a parking space. Keep your right foot on the brake. The "shift" lever has no position for Park. Find the button on the dash labeled "P" (Park); press that. Engage the parking brake. Press the Power button to turn off the car. Slide the not-a-key-fob out of the dash.

It won't budge. [What did I miss? Can't that fancy display in the dash give me a hint?]

Confirm that the parking brake is engaged. Depress the brake pedal. Move the "shift" lever horizontally to confirm it's in Neutral. No joy.

Sigh. Feel defeated. Scratch head. Press the Power button again. Bingo!

You need to press the Power button once, maybe twice. It's right there, in my notes. In case I ever need to drive a Prius again.

1 comment:

  1. I've sat there in one of those for 5 minutes trying to figure out how to get things going. Toyota needs a serious UX person...

    I hate how the default view on the silly touch screen seems to be the equivalent of the Mr. Coffee display from Spaceballs.

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